A Convergent Communications system is quick and easy to set up. You should be up and running in no time.
The following pages cover most of what you need to know to get the most out of your Convergent Communications phone system.
First of all, we highly recommend everyone start by checking out this video tutorial. It walks you though most of the everday functions of the phones.
Learn everything you need to know about answering, transferring, and ending phone calls here.
This phone system is dynamic. Sometimes it behaves differently than others based on the circumstances. Learn about those scenarios here.
Keeping the contacts list up-to-date is vital to providing personal answering, efficient call processing, and after hours routing. Here's where you can learn to use and update that list.
Whether through business growth or employee turnoever, people come and go. Learn how to move the phones around and let us know so that we can update the system's back-end.
If you want to dial out from your cell phone while still presenting the office caller-id, or if you want to change to night mode remotely, or if you want to receive calls on-the-go, then you should set up the Groundwire mobile app on your phone.
If you have headsets and need to figure out how to plug them in, or are looking to buy headsets, this is the place for you.
There is some stuff you need to know that doesn't fit into those other categories. Find that information here.
Sometimes things just don't work. Start solving the problem by checking out these pages.
FOP2 is a powerful interface for keeping track of what is going on with the phone system. Most of what you need to know is covered in the pages below.
For more information on FOP2, we recommend checking out the following guide.